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created 12/31/1899
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website_from_email no-reply@theservicedesk.biz
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HomePageTitle Hello
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This system will allow you to raise a problem ticket with our support staff. You will also be able to view the status of the ticket online and will receive email updates as your problem is resolved.

If you have not already registered for this system or have forgotten your password please use the buttons above to register or recover your password.

Once you have registered and logged in, you can raise a ticket. Please create one ticket for each issue you have as they may be assigned to different support staff.

Thankyou.

Harveys.IT Support Department

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CompanyEmailHeader Please find below details of your helpdesk Ticket.
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emtRegistration Dear {recipientName}, You have been registered to {companyName}'s service desk system. This is because you have either chosen to register directly or this has been done on your behalf as you have requested help from {companyName}. Your username is {recipientUserName} Your Password is {recipientPassword} You can change your password when you have logged in. To access the system please click the link Thankyou. {companyName} If you have any questions relating to this service you can contact us at {companyEmail} {companyName} {companyAddressBlock}
emtTicketOpen Dear {recipientName}, Below is correspondence from technical support regarding your account with us. This is the result of either you requesting assistance from our on-line support centre, or {companyName} have initiated contact with you directly. To view all tickets, click link to log into your account. Please do not reply directly to this email, instead, use the link above. Yours faithfully, For {companyName} {companyAddress} {ticketStatus} {subjectBlock} {threadBlock} {referenceBlock}
emtTicketUpdate Dear {recipientName}, Your ticket has been updated. Please review this information here Please do not reply directly to this email, instead, use the link above. Yours faithfully, For {companyName} {companyAddress} {ticketStatus} {subjectBlock} {threadBlock} {referenceBlock}
emtTicketClose Dear {recipientName} Your ticket has been closed. If you are happy with this there is no further need for you to take any action. If you feel the case needs to remain open please click here Please do not reply directly to this email, instead, use the link above. Yours faithfully, For {companyName} {companyAddress} {ticketStatus} {subjectBlock} {threadBlock} {referenceBlock}
emtTicketReminder Dear {recipientName} You have tickets that require your attention, please login here and update them. Your tickets will automatically close if they are not updated. Please do not reply directly to this email, instead, use the link above. {subjectBlock} {threadBlock} Yours faithfully, For {companyName} {companyAddress} {referenceBlock}
emtPasswordReminder Dear {recipientName}, You have been registered to {companyName}'s service desk system. This is because you have either chosen to register directly or this has been done on your behalf as you have requested help from {companyName}. Your username is {recipientUserName} Your Password is {recipientPassword} You can change your password when you have logged in. To access the system please click the link Thankyou. {companyName} If you have any questions relating to this service you can contact us at {companyEmail} {companyHelpdeskPhone} {companyName} {companyAddressBlock}
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